Complaining about Virgin Atlantic

Information you need before you make your complaint

If you would like to make a case with Virgin Atlantic, you will need to have access to:

  • Booking Reference
  • Flight Number
  • Flight Date
  • Departure Airport
  • Arrival Airport

Ways to complain

To lodge a case with Virgin Atlantic, you will need to use one of the following methods:

  • Letter
  • Phone
  • Webform

ADR Details

Virgin Atlantic is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Virgin Atlantic rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.

START YOUR COMPLAINT HERE

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