Complaining about Royal Brunei

if You want to raise a complaint with Royal Brunei, you will need access to:

  • Flight Number
  • Flight Date
  • Departure Airport
  • Arrival Airport

If you want to make a complaint about Royal Brunei, there are several methods:

  • Letter
  • Phone
  • Skype
  • Webform
  • E-mail

Royal Brunei is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Royal Brunei rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.