Complaining about Norwegian

In order to lodge a case with Norwegian, you will need access to:

  • Booking Reference
  • Flight Details
  • Passenger Details

If you would like to make a complaint with Norwegian there are multiple methods:

  • Phone
  • Online Chat
  • Webform

Norwegian is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If the Norwegian rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.