Complaining about Air Mauritius

In order to lodge your case with Air Mauritius, you will need to have access to:

  • Frequent Flyer Number
  • Booking Referrence
  • Flight Number
  • Ticket Number
  • Class

If you want to make a complaint with Air Mauritius, there is one method:

  • Via webform.

Air Mauritius is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Air Mauritius rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.