Complaining about Air China

air china

In order to lodge a case you will need to have access to:

  • Your Booking Reference
  • Your Flight Details (Date/Time of Flight, Flight number)
  • Reason for your complaint
  • Departure/ Arrival Airport

In order to lodge your case with Air China there are two methods:

  • Via the phone
  • Via E-mail

Air China is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Air China rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.