Complaining about Air France

In order to lodge your case with Air France, you will need:

  • Booking Reference
  • Passenger Name

If you wish to lodge a case with Air France, there are multiple methods:

  • E-mail
  • Phone
  • Letter
  • Webform
  • Social Media

Air France is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Air France rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.