Complaining about Turkish Airlines

turkish air

In order to lodge a case with Turkish Airlines, you will need to have access to:

  • Date of Travel
  • Booking Reference
  • Destination/Arrival Airport

If you wish to lodge a case with Turkish there are the following Methods:

  • Telephone
  • Webform
  • Social Media

Turkish Airlines is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Turkish Airlines rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.