Complaining about Smartwings

In order to log a complaint with Smartwings you will need to have access to:

  • Departure Airport
  • Arrival Airport
  • Flight Date
  • Flight Number
  • Booking Reference

In order to log your complaint with Smartwings, there is the following method of raising a case:

  • By Webform
  • By Phone

Smartwings is a member of the Czech Trade Inspection Authority, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Smartwings rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to the Czech Trade Inspection Authority. They will review your complaint and the airlines response and produce a written determination which will be binding on the airline.