If you wish to make a complaint there is the following method:

• Via the Webform

Scandinavian Airlines is a member of söp, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Scandinavian Airlines rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to söp. They will review your complaint and the airlines response and produce a written determination which will be binding on the airline.