Complaining about Oman Air

Information you need before you make your complaint

In order to lodge a complaint with Oman Air, you will need to have access to:

  • Booking Reference
  • Flight Number
  • E-ticket number
  • Class of Travel
  • Departure/Arrival
  • Date of incident

Ways to complain

If you wish to lodge a case with Oman Air, there are several methods available to you:

  • By Phone
  • By Fax
  • By E-mail
  • By Letter
  • By Webform

ADR Details

Oman Air is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Oman Air rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.

START YOUR COMPLAINT HERE

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