Complaining about Lufthansa

In order to lodge a case with Lufthansa you will need to have access to:

  • Flight Date
  • Airline
  • Flight Number
  • Departure Airport
  • Arrival Airport
  • Ticket Number

If you wish to make a complaint there is the following methods:

  • Via the Webform
  • Via the Phone
  • Via E-mail

Lufthansa is a member of söp, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Lufthansa rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to söp. They will review your complaint and the airlines response and produce a written determination which will be binding on the airline.