Complaining about Germanwings

In order to lodge a case with Germanwings you will need to have access to:

  • Booking Number
  • Boomerang Club Number
  • Miles & More Membership Number

If you wish to make a complaint there is the following methods:

  • Via the Webform
  • Via the Phone

Germanwings is a member of söp, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Germanwings rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to söp. They will review your complaint and the airlines response and produce a written determination which will be binding on the airline.