Complaining about CityJet

Before you make a complaint with Cityjet, you will need to have access to:

  • Your Booking Reference
  • Your Flight Number
  • Reason for your complaint

If you would like to make a complaint with CityJet, there are multiple methods:

  • By Phone
  • E-mail
  • By letter
  • Webform

CityJet is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If CityJet rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.