Complaining about Asiana Airlines


In order to lodge your case with Asiana Airlines you will need to have access to:

  • Membership Number
  • Boarding Date
  • Flight Number
  • Ticket Class
  • Departure City
  • Arrival City
  • Any Connecting Flight Details

In order to lodge your complaint with Asiana Airlines, there are the following method:

  • Webform

Asiana Airlines is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. If Asiana Airlines rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. AviationADR will review your complaint and the airlines response and produce a written determination which will be binding on the airline.